PRIVACY POLICY
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website or services. Updated January 2026.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
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Name
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Email address
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Postal or delivery address
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Contact details
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Communications you send to us (such as enquiries or feedback)
Transaction Information
When you make a purchase or place an order, we collect information necessary to process your order, such as order details and contact information.
Payment information is processed securely by third-party providers. We do not store your full credit card details.
Automatically Collected Information
When you visit our website, we may automatically collect:
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IP address
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Browser and device information
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Pages visited and time spent on the site
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General location data
This information is used for analytics, security, and to improve our services.
2. How We Use Your Information
We use your information to:
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Provide and operate our website and services
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Process orders and transactions
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Communicate with you regarding orders, deliveries, or enquiries
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Provide customer support
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Send service-related or promotional communications (where permitted by law)
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Improve our website, products, and services
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Comply with legal and regulatory obligations
3. Website Hosting
Our website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to offer our products and services. Your data may be stored through Wix’s data storage, databases, and general applications on secure servers protected by firewalls.
4. Payments and Third-Party Services
We use trusted third-party service providers to operate our business, including payment processing and food delivery platforms.
These third parties may collect and process your personal information in accordance with their own privacy policies and act as independent data controllers.
Our third-party service providers include:
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Square (payments and ordering)
Privacy Policy: https://squareup.com/privacy -
Uber Eats (online food ordering and delivery)
Privacy Policy: https://www.uber.com/legal/privacy -
DoorDash (online food ordering and delivery)
Privacy Policy: https://www.doordash.com/privacy
We encourage you to review each provider’s privacy policy to understand how they handle your personal information.
5. Disclosure of Information
We use trusted third-party service providers to operate our business, including payment processing and food delivery platforms.
These third parties may collect and process your personal information in accordance with their own privacy policies and act as independent data controllers.
Our third-party service providers include:
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Square (payments and ordering)
Privacy Policy: https://squareup.com/privacy -
Uber Eats (online food ordering and delivery)
Privacy Policy: https://www.uber.com/legal/privacy -
DoorDash (online food ordering and delivery)
Privacy Policy: https://www.doordash.com/privacy
We encourage you to review each provider’s privacy policy to understand how they handle your personal information.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.
7. YOUR RIGHTS
Depending on applicable law, you may have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your personal information
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Opt out of marketing communications at any time
To exercise these rights, please contact us using the details below.
8. SECURITY
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@the-og.com.au
10. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@the-og.com.au
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse website traffic, and improve our services.
Cookies are small text files placed on your device when you visit a website. They help us recognise your browser and remember certain information.
Types of Cookies We Use
We may use the following types of cookies:
Essential cookies
These cookies are necessary for the website to function properly and cannot be switched off. They enable core functionality such as security, network management, and accessibility.
Performance and analytics cookies
These cookies help us understand how visitors interact with our website by collecting information such as pages visited, time spent on the site, and error messages. This information is used to improve website performance and user experience.
Functionality cookies
These cookies allow the website to remember choices you make (such as your preferences or settings) to provide a more personalised experience.
Marketing and advertising cookies
These cookies may be used to deliver relevant advertising and promotional content and to measure the effectiveness of our marketing campaigns. They may be set by us or by third-party providers.
Third-Party Cookies
Our website may use third-party cookies provided by services such as website analytics, payment processing, and online ordering platforms. These third parties may collect information about your online activities over time and across different websites in accordance with their own privacy policies.
Managing Cookies
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality and performance of our website.
Updates to This Section
We may update our use of cookies and tracking technologies from time to time. Any changes will be reflected in this Privacy Policy.